Contact Us

Thank you for visiting Tabasquish.us.com. This page explains how customers can contact us for order support, shipping questions, return requests, refund concerns, damaged products, leaking items, missing components, incorrect items, DIY kit concerns, product care questions, warranty review, account help, privacy requests, and general store assistance.

Tabasquish.us.com is an independent online store offering soft sensory toys, squishy toys, stress-relief squeeze toys, collectible novelty items, silicone-style toys, DIY craft kits, small gifts, and related playful accessories. Because these products may involve soft materials, gel-like textures, glitter, small parts, decorative pieces, molds, craft components, packaging condition, and age-related safety notes, clear order details help us review requests more accurately.

Customer Support Email

For all customer service questions, contact us at:

Email: [email protected]

Email support allows us to keep a written record of order numbers, tracking details, product photos, return instructions, refund updates, warranty review, and product-specific information. A photo of a tear, split, leakage, missing part, broken accessory, damaged mold, spilled craft material, or shipping package can often make the review clearer.

When to Contact Us

You may contact us for help with:

Order confirmation questions
Shipping and tracking updates
Address correction requests before shipment
Product size, texture, color, shape, or material questions
Age guidance, supervision, or small-part questions
Damaged, leaking, split, torn, or unusable products
Missing accessories, molds, tools, craft materials, or decorative parts
Missing items from a package
Incorrect products received
DIY kit component concerns
Return and refund requests
Warranty review
Product care and storage questions
Account or email subscription concerns
Privacy or personal information requests

If your question relates to an order, include the order number and the email address used at checkout. If the issue involves leakage, tearing, splitting, missing components, incorrect item, damaged accessory, DIY kit shortage, temperature concern, or packaging damage, photos are usually needed for review.

Information to Include in Your Message

A complete message helps us respond more accurately. You do not need to write a long explanation, but missing details may delay the review.

For order-related support, include:

Your order number
The email address used at checkout
The full name on the order
A brief description of the issue
Photos of the product and packaging, if applicable
Tracking number, if available
Whether the item is unused, opened, squeezed, stretched, torn, leaking, stained, altered, or missing components

For DIY kit concerns, include photos of all components received before opening, mixing, pouring, or using any materials. Once craft materials are opened or mixed, it may be harder to verify missing or damaged components.

Order Support

If you have not received an order confirmation email, check the email address used at checkout and review your spam, junk, or promotions folder. If the message still cannot be found, contact us with your name, order details, and payment confirmation if available.

Once an order has entered fulfillment, address changes or cancellations may not be possible. We will try to help when contacted quickly, but changes are not guaranteed after processing begins.

Shipping Support

United States domestic orders are eligible for free standard shipping unless a different condition is shown at checkout. Tracking information is usually sent by email when available. Tracking may take time to update after a label is created, especially during weekends, holidays, weather events, carrier transfers, or high-volume shipping periods.

If tracking shows delivered but the package has not been found, check your mailbox, parcel locker, front desk, building office, mailroom, porch, side door, household members, neighbors, and any safe drop location used by the carrier. Some carriers mark packages as delivered shortly before final placement.

International customers should remember that customs duties, import taxes, VAT, GST, brokerage fees, clearance charges, local delivery fees, and similar costs may be required by the destination country or region. These charges are not controlled by Tabasquish.us.com. Some toy, craft, silicone-style, glitter, decorative, or small-part products may also be restricted in certain destinations.

Damaged, Leaking, Missing, or Incorrect Items

If your order arrives damaged, leaking, incomplete, or incorrect, contact us within 7 days after delivery. Include your order number and clear photos of the product, shipping package, inner packaging, label, and any visible issue.

For soft toy and DIY kit concerns, helpful photos may show:

Torn, split, cracked, or punctured material
Leakage from a soft or gel-like product
Severe deformation on arrival
Missing accessory, charm, mold, tool, glitter, colorant, or craft component
Broken decorative part
Incorrect color, shape, style, or set received
Spilled craft material
Damaged product packaging
Shipping package and label

Do not use, stretch, squeeze repeatedly, cut, repair, wash, gift, discard, open craft materials, or mix DIY components before we complete our review. We may offer a replacement, refund, return label, partial refund, or another suitable solution depending on the issue, item condition, inventory, and policy requirements.

Returns and Refunds

Before sending any product back, contact us at [email protected]. Returns sent without approval may be delayed, refused, or ineligible for refund.

Returns usually require the item to be unused, clean, odor-free, undamaged, unaltered, and returned with original packaging, labels, inserts, accessories, molds, craft components, or included parts where applicable. Items showing stretching, tearing, punctures, bite marks, cuts, dust buildup, dirt, stains, pet hair, odors, sticky contamination, missing parts, opened DIY materials, or signs of play may not qualify for a full refund.

Final sale, clearance, mystery items, opened DIY kits, used sensory toys, and non-returnable items may have stricter limits. Review our Return & Refund Policy before sending a request.

Product Questions

You may contact us with product questions before or after purchase. We can help with general information about product type, size, texture, color, shape, package contents, care guidance, and order handling.

We do not provide medical, therapeutic, developmental, or professional sensory advice. Soft sensory toys and stress-relief items are not medical devices and are not intended to diagnose, treat, cure, prevent, or manage any condition.

Safety Questions

If you are purchasing for a child, review product descriptions, package warnings, age guidance, and supervision requirements before placing an order. Some products may contain small parts, glitter, decorative pieces, craft materials, soft gel-like materials, accessories, or packaging components that may not be suitable for infants, toddlers, or unsupervised young users.

Products should not be chewed, bitten, swallowed, cut open, punctured, or placed in the mouth. They should also be kept away from pets unless the product page clearly states otherwise.

Warranty Review

Warranty-related concerns may include damaged items on arrival, leaking products before use, missing components, incorrect items, defective DIY kit parts, broken accessories, or other product condition issues that appear before customer use.

Warranty review does not usually cover normal texture variation, minor mold lines, temporary compression from shipping, color differences caused by screen settings, damage from over-stretching, punctures, biting, chewing, cutting, pet damage, heat exposure after delivery, dirt buildup, customer misuse, or DIY materials used incorrectly.

For warranty review, contact us with your order number, photos, a description of the issue, and the date the concern was first noticed.

Privacy Requests

For questions about personal information, privacy choices, email preferences, account information, or data requests, contact us at [email protected]. We may need to verify your identity before completing certain privacy-related requests.

You may unsubscribe from promotional emails by using the unsubscribe option in the email or by contacting customer support. Transactional emails related to orders, shipping, returns, refunds, account security, or policy matters may still be sent when necessary.

Response Time

We review customer messages in the order they are received. Response times may vary during weekends, holidays, seasonal promotions, high order volume, severe weather, carrier disruptions, new product launches, or major gifting periods.

Sending multiple separate messages about the same issue may slow review because details become split across different conversations. If you need to add information, reply to the original email thread whenever possible.

Before Contacting Us

For faster help, review the relevant policy page before contacting us. Many common questions are answered in our Shipping Policy, Return & Refund Policy, Product Care page, Warranty page, and FAQ.

If your request involves a wrong address, cancellation, or order change, contact us as soon as possible. Earlier messages give us a better chance to assist, although changes are not guaranteed once processing has started.

Contact Details