FAQ

This FAQ answers common questions about shopping at Tabasquish.us.com. Our store offers soft sensory toys, squishy toys, stress-relief squeeze toys, collectible novelty items, silicone-style toys, DIY craft kits, small gifts, and related playful accessories.

Soft toys and sensory products are simple to enjoy, but details still matter. Texture, firmness, rebound, stretch, color, glitter placement, small parts, age guidance, cleaning method, and handling habits can all affect the product experience. Review product pages carefully before placing an order.

Orders

How do I know if my order was placed successfully?

After checkout, an order confirmation email should be sent to the email address used during purchase. If you do not see it, check your spam, junk, or promotions folder. If the email still cannot be found, contact us at [email protected] with your name, email address, and any payment confirmation you have.

Can I change or cancel my order after placing it?

Contact us as soon as possible. We may be able to help if the order has not entered fulfillment, packing, label creation, or shipment. Once processing has started, changes and cancellations may no longer be possible.

Why was my order canceled?

An order may be canceled because of payment failure, suspected fraud, inventory shortage, pricing error, product restriction, address issue, duplicate order activity, destination import restriction, or another processing problem. If payment was captured before cancellation, a refund will be issued to the original payment method where applicable.

Can I place an order as a gift?

Yes. Many soft toys, sensory items, collectible designs, DIY kits, and small accessories are suitable for gifting. Review product details, age guidance, supervision notes, package contents, care information, and delivery estimates before ordering.

Products

What types of products does Tabasquish.us.com sell?

Our store may offer soft squishy toys, sensory squeeze toys, silicone-style toys, gel-like novelty items, glitter designs, animal-shaped toys, food-shaped toys, DIY craft kits, collectible sets, small accessories, and playful gift items. Product availability may change based on season, supplier availability, customer interest, and catalog updates.

Will the product look exactly like the photos?

Product photos are provided to help customers understand the item, but small differences may occur. Color, shape, scale, transparency, glitter density, surface texture, decoration placement, rebound, firmness, and packaging may appear different because of screen settings, lighting, photography, production batches, or supplier updates.

The product description and order details determine what is included. Lifestyle photos may show display ideas or additional items that are not included unless clearly stated.

Why does my squishy feel different from another one?

Soft toys may vary slightly in firmness, stretch, rebound, surface feel, tackiness, scent if present, and texture. These differences may come from material behavior, product size, molded shape, temperature, batch variation, or packaging compression. Small variation does not automatically mean the product is defective.

Are these products indestructible?

No. Soft and squishy toys are designed for gentle squeezing, light fidgeting, collecting, display, and casual play. They can tear, split, deform, leak, or become damaged if stretched too far, twisted, cut, punctured, bitten, chewed, clawed, or handled roughly.

Can children use these products?

Customers should review product descriptions, age guidance, package warnings, and supervision requirements before purchase and use. Some products may appeal to children but may not be suitable for infants, toddlers, or unsupervised young users because of small parts, soft gel-like materials, glitter, decorative pieces, DIY components, or packaging parts.

Are these products food or candy?

No. Products sold on Tabasquish.us.com are not food, even if they are shaped like fruit, candy, desserts, snacks, drinks, or other food items. Do not eat, lick, chew, bite, swallow, or place these products in the mouth.

DIY Kits

What comes in a DIY kit?

DIY kit contents vary by product. A kit may include molds, silicone-style materials, glitter, mica-style powders, colorants, tools, decorative pieces, or instructions where applicable. The product page and package contents determine what is included.

Do DIY kits require adult supervision?

Adult supervision is recommended and may be required, especially for younger users. DIY materials should be used away from food, drinks, pets, eyes, mouth, carpets, fabric furniture, unfinished surfaces, and small children.

Can I return an opened DIY kit?

Opened, mixed, poured, contaminated, spilled, stained, or partially used DIY materials may not qualify for return. If a DIY kit arrives missing a required component or damaged before use, contact us within 7 days after delivery with photos of all items received and the packaging.

Can DIY materials stain surfaces?

Some craft materials, glitter, colorants, powders, residue, or mixed materials may stain, stick, transfer, or be difficult to remove from clothing, carpets, furniture, bags, electronics, floors, or other surfaces. Use a protected work area and follow the instructions carefully.

Shipping

Do you offer free shipping?

United States domestic orders are eligible for free standard shipping unless a different condition is clearly shown at checkout. Shipping estimates are not guaranteed and may be affected by processing time, carrier volume, weather, holidays, address issues, or fulfillment conditions.

Do you ship internationally?

International shipping may be available to select destinations where carrier service, customs rules, material restrictions, toy safety rules, and product restrictions allow. Availability may vary by country, region, product type, order value, and shipping method.

Who pays customs duties and import taxes?

International customers are responsible for customs duties, import taxes, VAT, GST, brokerage fees, clearance charges, local delivery fees, handling fees, and similar costs required by the destination country or region. These charges are not controlled by Tabasquish.us.com and may be collected before delivery.

Can toy or DIY products be restricted internationally?

Yes. Some toy, craft, silicone-style, glitter, decorative, gel-like, or small-part products may be restricted in certain countries or regions. Customers are responsible for reviewing local import rules before ordering.

When will my order ship?

Orders usually begin processing after payment is authorized and order details pass review. Processing time may vary during weekends, holidays, high-volume periods, promotions, weather disruptions, inventory movement, new product launches, or carrier delays.

Tracking information will be sent by email when available.

Why is my tracking number not updating?

Tracking may take time to update after a shipping label is created. Carrier scans may also pause during transfers, weekends, holidays, severe weather, customs review, or high-volume periods. If tracking has not moved for several business days, contact us with your order number and tracking details.

What if tracking says delivered but I cannot find the package?

Check your mailbox, porch, parcel locker, front desk, building office, mailroom, reception area, side door, household members, neighbors, and any safe drop location used by the carrier. Some carriers mark packages as delivered shortly before final placement.

If the package still cannot be found, contact us. We may review available shipment details, but refunds or replacements are not guaranteed when carrier tracking confirms delivery to the address provided at checkout.

Returns and Refunds

What is your return window?

Eligible items may be returned within 30 days after delivery. Items must generally be unused, clean, odor-free, undamaged, unaltered, and returned with original packaging, labels, inserts, accessories, molds, craft components, or included parts where applicable.

How do I start a return?

Contact us at [email protected] before sending anything back. Include your order number, email address used at checkout, item name, reason for return, and photos if the item is damaged, leaking, incorrect, missing components, defective, or otherwise affected.

Can I return a used squishy toy?

Used, squeezed, stretched, torn, punctured, cut, bitten, dirty, stained, contaminated, or altered soft toys may not qualify for return unless there is a verified defect that existed before use. Items showing dust buildup, pet hair, odors, sticky contamination, or signs of play may not be accepted.

Can I return a mystery or surprise item?

Mystery or surprise items may include random colors, shapes, styles, or designs. Receiving a style that differs from personal preference does not qualify as a product defect when the item was sold as a mystery or random-selection product. Final sale terms may apply.

How are refunds issued?

Approved refunds are issued to the original payment method used at checkout. Bank, card issuer, or payment provider posting times may vary. Original shipping charges, return shipping costs, customs fees, duties, brokerage fees, or carrier charges may not be refundable unless required by law or caused by our verified error.

Do you offer exchanges?

Direct exchanges may not always be available. If you want a different color, shape, texture, style, toy set, DIY kit, or accessory, you may need to return an eligible item and place a new order.

For damaged, leaking, incorrect, or defective items, we may offer a replacement if the issue is verified and inventory is available.

Damaged, Leaking, Missing, or Incorrect Items

What should I do if an item arrives damaged or leaking?

Contact us within 7 days after delivery at [email protected]. Include your order number and clear photos of the product, shipping package, inner packaging, label, shipping label, and any visible issue such as leakage, tearing, splitting, puncture, severe deformation, missing part, broken accessory, damaged mold, or spilled craft material.

What should I do if my order is missing an item or component?

First check whether the order was split into multiple shipments. Also check all wrapping, inner bags, boxes, inserts, packaging, and larger items carefully. Small accessories, DIY kit components, molds, tools, glitter, colorants, or decorative pieces may be placed inside protective packaging.

If the item is still missing, contact us within 7 days after delivery with your order number and photos of the package and items received.

What if I received the wrong item?

Do not open sealed packaging, use, squeeze, stretch, cut, wash, gift, discard packaging, or return the item before contacting us if you believe it was sent incorrectly. Contact us within 7 days after delivery with your order number and photos of the item, label, packaging, color, shape, and shipping package.

Product Care

How should I store soft squishy toys?

Store products in a clean, dry place away from direct sunlight, high heat, freezing temperatures, open flame, sharp objects, pets, food, liquids, dust, and rough surfaces. Keep products away from ink, markers, cosmetics, oils, adhesives, and dyed materials that may transfer onto soft surfaces.

How should I clean a squishy toy?

Clean gently according to the product instructions. If appropriate, use a soft damp cloth with mild soap and cool water. Avoid bleach, alcohol, harsh cleaners, abrasive sponges, boiling water, chemical solvents, high heat, or aggressive scrubbing.

Why is the surface picking up dust or lint?

Some soft or silicone-style materials naturally attract dust, lint, pet hair, or small fibers. This can happen more often when the product is handled frequently or stored uncovered. Gentle cleaning and clean storage can help reduce buildup.

Can I use heat to reshape a squishy?

No. Do not use hair dryers, microwaves, ovens, boiling water, heaters, or direct sunlight to reshape a product. Heat may damage the material, surface finish, color, glitter detail, or internal structure. Let the item rest at room temperature and reshape gently with clean hands if needed.

Can these products be used in water?

Unless a product is specifically described as suitable for water use, do not use it in the bath, pool, sink, shower, or outdoors in wet conditions. Moisture may affect material texture, decorative details, packaging, or internal components.

Can pets play with these toys?

No, unless the product page clearly states otherwise. These products are not pet toys. Pet chewing, clawing, swallowing, or rough handling may damage the item and create safety risks.

Warranty

Do products come with a warranty?

Tabasquish.us.com provides a limited product quality review for eligible items purchased directly from our website. Warranty review may apply to items that arrive damaged, leaking, defective, incorrect, incomplete, or unusable because of a verified fulfillment, transit, packaging, or product condition issue.

What is not covered by warranty review?

Warranty review does not cover normal texture variation, minor mold lines, temporary shipping compression, color differences caused by screen settings, customer preference, damage from over-stretching, punctures, biting, chewing, cutting, pet damage, dirt buildup, improper cleaning, opened DIY materials, or customer misuse.

How do I submit a warranty request?

Email [email protected] with your order number, product name, description of the issue, delivery date, date the issue was noticed, and clear photos or video. Keep the item and packaging until the review is complete.

Payments and Promotions

What payment methods do you accept?

Available payment methods are shown at checkout. Payment must be authorized before an order can be processed. Orders with failed, disputed, reversed, or suspicious payments may be delayed, canceled, or held for review.

Can I use more than one discount code?

Discount rules may vary by promotion. Some offers cannot be combined with other discounts, sale prices, gift offers, bundles, final sale items, mystery items, limited products, DIY kits, or free shipping promotions. The checkout page will usually show whether a code can be applied.

Can a promotion be applied after I already placed an order?

Promotions may not be applied retroactively unless we specifically allow it. Prices and discounts may change over time, and an offer available after purchase does not automatically apply to a previous order.

Accounts and Emails

Do I need an account to place an order?

An account may not be required for every purchase. If guest checkout is available, customers can place an order without creating an account. Account features may help with order history, saved information, or faster checkout.

How do I unsubscribe from marketing emails?

You can use the unsubscribe option in a promotional email or contact us at [email protected]. Order-related emails, shipping updates, return messages, refund notices, account security emails, or policy communications may still be sent when necessary.

How do I make a privacy request?

For questions about personal information, email preferences, privacy choices, or data requests, contact us at [email protected]. We may need to verify your identity before completing certain requests.

Contact

How can I contact customer service?

You can contact us by email at [email protected]. Include your order number, email address used at checkout, and a clear description of your question or issue.

What should I include when contacting support?

For faster review, include your order number, the email address used at checkout, product name, a short explanation, tracking number if relevant, and photos when the issue involves damage, leakage, missing parts, DIY kit concerns, incorrect items, temperature concerns, or packaging damage.

Do you have a physical store address?

Customer support is handled by email. A physical store address is not listed unless Tabasquish.us.com has confirmed a customer-facing business address. Do not send returns to any address unless support has provided written return instructions.