Return & Refund Policy

This Return & Refund Policy explains how Tabasquish.us.com handles returns, refunds, exchanges, damaged items, leaking products, missing items, incorrect items, DIY kit concerns, and warranty-related requests. Our store sells soft sensory toys, squishy toys, stress-relief squeeze toys, collectible novelty items, silicone-style toys, DIY craft kits, small gifts, and related playful accessories.

Soft toys and sensory items require careful return review. Product condition, texture, surface cleanliness, packaging, signs of stretching, tearing, puncturing, biting, cutting, stains, odors, pet hair, missing parts, and DIY kit components all affect whether an item can be accepted. Customers should inspect their order shortly after delivery and contact us promptly if something arrives damaged, leaking, missing, or incorrect.

Return Window

Eligible items may be returned within 30 days after delivery, unless the item is marked final sale, opened where sealed, used, stretched, torn, punctured, contaminated, damaged after delivery, missing required components, or otherwise excluded under this policy.

Return requests made after 30 days may be declined. In limited cases, we may review a late request if the issue involves a verified fulfillment error, carrier damage reported with supporting evidence, or another situation required by applicable law.

How to Start a Return

To request a return, contact us at [email protected] before sending any item back. Returns sent without approval may be delayed, refused, or ineligible for refund.

Your return request should include:

  • Order number
  • Email address used at checkout
  • Name of the item you want to return
  • Reason for return
  • Photos of the item and packaging
  • Whether the item is unused, opened, squeezed, stretched, torn, leaking, stained, altered, or missing any component
  • Photos showing damage, defects, incorrect item, missing parts, leakage, split material, damaged packaging, or DIY kit concerns where applicable

After we review your request, we may provide return instructions. Return approval does not guarantee a refund until the item is received and inspected.

Return Eligibility

To qualify for a standard return, the item must generally be unused, clean, odor-free, undamaged, unaltered, and returned with original packaging where applicable. Labels, inserts, sealed bags, accessory pieces, molds, tools, craft components, decorative parts, and included items should be returned with the product.

Products that show stretching, tearing, punctures, bite marks, cuts, dust buildup, dirt, stains, pet hair, odor, sticky residue from misuse, missing parts, broken accessories, opened DIY materials, or signs of play may not qualify for a full refund.

Items That May Not Be Returnable

Some items may be excluded from return for safety, hygiene, product integrity, customization, or final sale reasons. These may include:

  • Used, squeezed, stretched, torn, punctured, cut, or bitten squishy toys
  • Items with stains, odors, dirt, pet hair, dust, food residue, cosmetic residue, or sticky contamination
  • Products damaged by sharp objects, excessive pulling, twisting, over-stretching, heat, freezing, or rough handling
  • Items used as chew toys, pet toys, bath toys, or food-like items
  • Opened DIY kits, mixed craft materials, used molds, opened glitter, opened colorants, or handled craft components
  • Products missing accessories, inserts, molds, tools, decorative parts, packaging, or set components
  • Final sale, clearance, last chance, mystery, limited promotional, or non-returnable items where marked
  • Gift cards or digital products, if offered
  • Items purchased from another website, reseller, marketplace, or third-party seller

This list is not exhaustive. We may decline a return if the item cannot be safely inspected, verified, restocked, or resold.

Hygiene and Safety Standards

Soft sensory toys are handled directly by hand and may be used for squeezing, fidgeting, collecting, display, or casual play. Once an item has been used, stretched, squeezed repeatedly, placed near the mouth, exposed to dirt, or contaminated with household residue, it may no longer be suitable for resale.

For safety and product integrity reasons, we may refuse returns of used products unless the issue involves a verified fulfillment error, shipping damage, incorrect item, or product defect reported within the required period.

Soft Texture, Shape, and Surface Variation

Soft squishy toys may vary slightly in firmness, rebound, surface feel, transparency, glitter density, color tone, mold line, decoration placement, scent if present, or shape. Small differences can occur because of material behavior, production methods, batch variation, temperature, packaging compression, and photography conditions.

Minor surface marks, light mold lines, small air bubbles, temporary compression, or slight texture differences do not automatically qualify as defects. If a product arrives split, leaking, severely deformed, contaminated, or unusable before use, contact us within 7 days after delivery with photos.

Transit Compression and Temporary Shape Changes

Soft toys may be compressed during shipping. Temporary flattening, light package marks, minor surface impressions, or shape changes may occur when the item is first removed from its package.

These conditions are usually temporary and do not automatically make the product defective. Allow the item to rest at room temperature and gently reshape it with clean hands. Do not use heat, sharp tools, excessive stretching, or aggressive pulling to reshape a product.

Damaged or Leaking Items

If an item arrives damaged, leaking, torn, split, cracked, heavily deformed, contaminated, or otherwise unusable, contact us at [email protected] within 7 days after delivery. Late reports may be harder to verify, especially if packaging has been discarded or the item has been used.

Include clear photos showing:

  • The affected product
  • The shipping package
  • Inner packaging, inserts, labels, or product bag
  • The shipping label
  • Leakage, tear, split, puncture, missing part, damaged accessory, broken mold, spilled craft material, or other visible issue

Do not discard the product or packaging until the review is complete. We may need the information for carrier review, fulfillment investigation, or warranty evaluation.

Incorrect Items

If you receive an item that does not match your order, contact us within 7 days after delivery. Do not open sealed packaging, use, stretch, squeeze, cut, wash, gift, discard packaging, or return the item before we provide instructions.

We may request photos of the item, product label, packaging, color, shape, order details, and shipping package. If the error is verified, we may offer a replacement, refund, return label, or another reasonable solution depending on item availability and condition.

Missing Items or Components

If your order appears to be missing an item or component, first check all packaging, inserts, inner bags, boxes, wrapping, and any separate shipment emails. Small accessories, DIY kit components, molds, tools, glitter, colorants, or decorative pieces may be placed inside protective packaging or a larger item.

If the item is still missing, contact us within 7 days after delivery with your order number and photos of the package and items received. Once reviewed, we may ship the missing item, issue a refund for the missing item, or provide another appropriate solution.

DIY Kit Returns

DIY kits and craft products may have stricter return limits because they may contain materials that can be opened, mixed, contaminated, spilled, or partially used. Eligible DIY kit returns generally require all components to be unopened, unused, clean, complete, and returned with original packaging.

Opened, mixed, poured, partially used, contaminated, spilled, stained, or missing craft materials may not qualify for return. This may include silicone-style components, glitter, mica-style powders, colorants, molds, tools, decorative accessories, and instruction materials.

If a DIY kit arrives missing a required component or damaged before use, contact us within 7 days after delivery with clear photos of all items received and the original packaging.

Product Damage From Use

Soft squishy toys are not indestructible. Damage caused by excessive stretching, twisting, pulling, cutting, puncturing, biting, chewing, pet handling, sharp objects, heat, freezing, rough play, or use outside the intended purpose may not qualify for return, refund, or replacement.

Products should not be used as chew toys, teething toys, pet toys, bath toys, flotation items, food items, exercise tools, or medical devices unless the product page clearly states that purpose.

Small Parts, Decoration, and Safety Concerns

Some items may include decorative pieces, glitter, small accessories, packaging parts, or detachable components. Customers are responsible for reviewing age guidance and supervising use where appropriate.

Returns may be declined if a product is damaged because parts were pulled, removed, bitten, swallowed, cut, or altered after delivery. If a product arrives with a missing or broken accessory before use, report it promptly with photos.

Final Sale, Mystery, and Limited Items

Items marked final sale, clearance, last chance, mystery, limited release, special promotion, or non-returnable may not be eligible for return, exchange, or refund unless they arrive damaged, leaking, incorrect, or defective due to our verified error.

Mystery or surprise items may include random colors, shapes, styles, or designs. Receiving a style that differs from personal preference does not qualify as a product defect when the item was sold as a mystery or random-selection product.

Gift Sets, Bundles, and Promotional Items

If you return a gift set, toy bundle, DIY kit, collectible set, multi-piece offer, or promotional set, all included components may need to be returned together. This may include toys, molds, tools, glitter, colorants, accessories, labels, inserts, packaging, and promotional items.

If only part of a set is returned, the refund may be recalculated based on the value of the items kept. If your order included a free gift or discount based on order value, the value of that offer may be deducted from the refund where permitted.

Return Shipping Costs

Unless the return is caused by our verified error, a damaged item, a leaking item on arrival, an incorrect item, or another issue approved by us, customers are responsible for return shipping costs. Original shipping charges, if any, may not be refundable.

If we approve a return caused by our error, we may provide a prepaid return label, replacement shipment, refund, or other resolution. The exact solution depends on the issue, product condition, shipping destination, carrier availability, and inventory.

If you choose your own return shipping method, use a trackable service and keep the receipt until the return is processed. Tabasquish.us.com is not responsible for return packages lost, delayed, damaged, or misdelivered in transit.

Return Packaging Requirements

Returned items must be packed securely to prevent tearing, leakage, crushing, contamination, missing parts, accessory damage, or damage to other items during return transit. Products should be placed in their original packaging, inner bag, insert, or protective wrapping where available.

Do not return products loose, dirty, leaking, sticky, wet, or unpacked in a way that may damage the item or the package. If a returned item arrives damaged because it was packed poorly, the refund may be reduced or denied.

Inspection of Returned Items

After we receive a return, the item will be inspected. Inspection may include checking for use, stretching, tearing, punctures, bite marks, dirt, dust, pet hair, odor, stains, missing parts, altered shape, opened DIY materials, damaged packaging, and packaging completeness.

If the item meets return requirements, a refund will be issued according to this policy. If the item does not meet requirements, we may deny the refund, issue a partial refund, or offer to return the item to you at your cost where practical.

Refund Method

Approved refunds are issued to the original payment method used at checkout. We do not normally issue refunds to a different card, account, person, or payment method.

After a refund is processed, the time it takes to appear on your statement depends on your bank, card issuer, payment provider, or financial institution. Processing delays by financial institutions are outside our control.

Partial Refunds

A partial refund may apply when only part of an order is returned, when a set is incomplete, when original packaging is missing, when an item shows signs of handling, when return shipping must be deducted, or when customs or carrier fees apply.

Partial refunds may also apply if the customer chooses to keep an item with a minor issue after accepting a discount or if the returned item is not in fully resellable condition.

Exchanges

Direct exchanges may not always be available. If you want a different color, shape, texture, style, toy set, DIY kit, or accessory, you may need to return the eligible item and place a new order.

For damaged, leaking, incorrect, or defective items, we may offer a replacement if the issue is verified and inventory is available. If the item is out of stock, discontinued, seasonal, limited, or unavailable, a refund or alternative solution may be offered.

Order Cancellations

If you need to cancel an order, contact us quickly at [email protected]. Cancellation is not guaranteed because processing may begin soon after payment confirmation.

If the order has already been packed, labeled, shipped, or transferred to fulfillment, it may need to be handled under the return process after delivery if eligible.

Refused or Unclaimed Packages

Packages that are refused, unclaimed, abandoned, or returned because of failed delivery attempts may be treated as returned-to-sender shipments. Refunds for these packages may be reduced by original shipping costs, return shipping costs, carrier fees, customs fees, and handling costs.

For international orders, unpaid customs duties, import taxes, brokerage fees, or clearance charges may cause a package to be returned, delayed, destroyed, or abandoned. These costs are the customer’s responsibility unless the issue was caused by our verified error.

International Returns

International customers must contact us before returning any item. International returns may require customs documentation, tracking, and proper product classification. Customers are responsible for return shipping costs, customs duties, taxes, brokerage fees, and related charges unless the return is caused by our verified error.

If an international return is rejected by customs, lost in transit, held for unpaid fees, or returned in damaged condition, we may be unable to issue a full refund. Use a trackable shipping method and keep all documents until the return is complete.

Chargebacks and Payment Disputes

If you have an issue with an order, contact us first so we can review the concern. Filing a chargeback or payment dispute before contacting us may delay resolution because the payment provider may place the transaction under formal review.

We reserve the right to provide order records, tracking information, delivery confirmation, customer service communication, fraud review details, photos, and policy information to payment processors or financial institutions in response to disputes.

Abuse of Return or Refund Policy

We may refuse service, limit returns, cancel orders, or close accounts if we detect return abuse, repeated false claims, excessive damaged-item claims without support, misuse of promotions, fraudulent activity, using products before returning them, returning altered items, or attempts to obtain refunds while keeping items improperly.

This does not limit any rights customers may have under applicable law. It allows us to protect the store, customers, and fulfillment process from misuse.

Refund Processing Time

Once an eligible return is received and approved, refunds are usually submitted to the original payment method within a reasonable processing period. Bank or payment provider posting times may vary.

If you have not received a refund after it has been approved and processed, check with your bank or payment provider first. If the issue remains unresolved, contact us and include your order number.

Contact Us

For return requests, refund questions, damaged products, leaking items, missing components, incorrect items, DIY kit concerns, cancellation requests, or order issues, contact us at:

Email: [email protected]

Include your order number, the email address used at checkout, a brief explanation, and photos where relevant. Clear information helps us review the issue more accurately.