Warranty

This Warranty page explains how Tabasquish.us.com reviews product quality concerns, damaged products, leaking items, missing components, incorrect items, DIY kit concerns, and other warranty-related requests. Our store sells soft sensory toys, squishy toys, stress-relief squeeze toys, collectible novelty items, silicone-style toys, DIY craft kits, small gifts, and related playful accessories.

Soft toys and squishy products can be affected by material type, texture, storage, temperature, stretching, squeezing habits, surface contact, dust, oils, sharp objects, packaging compression, and user handling. Warranty review is based on the order record, product condition, timing of the report, supporting photos, and whether the issue appears to be a verified product, fulfillment, packaging, or transit problem rather than normal variation, customer use, or misuse.

Warranty Coverage

Tabasquish.us.com provides a limited product quality review for eligible items purchased directly from our website. Warranty coverage may apply when an item arrives damaged, defective, incorrect, incomplete, leaking, or unusable due to a verified fulfillment, transit, production, or product condition issue.

Coverage may apply to issues such as:

• Product arrives torn, split, or cracked before use
• Soft or gel-like product arrives leaking in the package
• Required accessory, mold, tool, insert, or craft component is missing
• Incorrect item sent due to fulfillment error
• DIY kit arrives with a verified missing or damaged component
• Product arrives severely deformed and does not recover after normal resting
• Decorative part arrives broken before use
• Package damage directly affects the product condition
• Product arrives visibly contaminated before opening or use
• Set, bundle, or collectible pack arrives incomplete

Each warranty request is reviewed individually. A reported issue does not automatically guarantee a refund, replacement, store credit, or other resolution until the order details and product condition are verified.

Warranty Period

Customers should inspect their order shortly after delivery. Concerns involving visible damage, leakage, missing parts, incorrect items, damaged packaging affecting the product, severe deformation, broken accessories, or incomplete DIY kits should be reported within 7 days after delivery.

For issues that are not immediately visible, contact us as soon as the concern is discovered. Claims reported after the product has been used, stretched, squeezed repeatedly, washed, altered, repaired, gifted, handled by pets, opened for DIY use, or stored for an extended period may be harder to verify and may be declined.

Requests submitted long after delivery may not qualify if the issue cannot be reasonably connected to shipment, fulfillment, packaging, or a pre-existing product defect.

Proof of Purchase

Warranty review is available only for eligible items purchased directly from Tabasquish.us.com. Customers must provide enough information for us to verify the order.

We may request:

• Order number
• Email address used at checkout
• Product name, color, shape, or set name
• Date of delivery
• Photos or video of the issue
• Photos of product packaging, labels, inserts, accessory bags, molds, tools, or DIY components where relevant
• Photos of the shipping package and label if the issue may relate to transit

If we cannot verify the purchase, product condition, or reported issue, the warranty request may be denied.

What Is Not Covered

This Warranty does not cover normal texture variation, customer preference, minor color differences, minor surface impressions, temporary shipping compression, ordinary wear, misuse, excessive stretching, puncturing, cutting, biting, pet damage, improper cleaning, improper storage, or damage caused after delivery.

Examples of issues not covered include:

• Minor air bubbles, mold lines, light surface marks, or small texture differences
• Temporary flattening or compression from normal shipping that improves after resting
• Color differences caused by screen settings, lighting, or batch variation
• Glitter density, transparency, decoration placement, or shape variation within normal range
• Damage caused by pulling thin parts, twisting, over-stretching, cutting, puncturing, or biting
• Damage caused by pets, children chewing, sharp objects, rough surfaces, or improper handling
• Dust, lint, dirt, oils, stains, odors, pet hair, or sticky residue from use or storage
• Products used as chew toys, teething toys, pet toys, bath toys, food-like items, or medical devices
• DIY materials that have been opened, mixed, poured, contaminated, spilled, or partially used
• Products purchased from another website, marketplace, reseller, retail store, or private seller

Minor cosmetic packaging marks, small carton dents, slight product scent if naturally present, normal surface tackiness, and ordinary material variation do not automatically make a product defective.

No Therapeutic Warranty

Tabasquish.us.com does not provide a medical, therapeutic, developmental, or sensory-processing warranty. Soft sensory toys and stress-relief items may be used for casual play, fidgeting, collecting, desk use, or gifting, but they are not medical devices.

Product descriptions are not promises that an item will reduce stress, improve focus, support therapy, treat sensory needs, or meet every user’s texture preference. Customers who need medical, therapeutic, behavioral, educational, or developmental advice should consult a qualified professional.

Soft Material and Texture Variation

Soft squishy toys may vary in firmness, rebound, stretch, transparency, surface feel, scent if present, glitter density, decorative placement, and shape. These differences may occur because of material behavior, batch variation, temperature, product size, production method, or packaging compression.

These differences are not normally defects. Warranty coverage may apply only when a product arrives with a clear, verifiable issue before use, such as a split, leak, missing part, severe deformation, incorrect item, or unusable condition.

Stretching, Pulling, and Handling Limits

Soft toys may be squeezable or stretchable, but they still have limits. Thin sections, ears, tails, fins, handles, decorative pieces, molded details, and narrow parts may tear if pulled too hard.

Warranty coverage does not apply to damage caused by excessive stretching, twisting, pulling, squeezing with sharp nails, cutting, puncturing, biting, chewing, clawing, or repeated rough handling. If a product begins to tear or leak, stop using it immediately.

DIY Kit Warranty Review

DIY kits and craft products are reviewed based on the condition of the kit before use. Warranty coverage may apply if a required component is missing, a mold arrives broken, a tool arrives unusable, or a sealed component arrives damaged before use.

Warranty coverage may not apply after DIY materials are opened, mixed, poured, contaminated, spilled, stained, or partially used. Customers should inspect all components before beginning a project and contact us promptly if anything appears missing or damaged.

Glitter, Colorants, and Decorative Components

Products or DIY kits may include glitter, mica-style powders, colorants, decorative pieces, coatings, printed details, or small accessories. These elements may vary slightly in color, density, placement, or appearance.

Warranty coverage does not apply to normal decorative variation or customer preference regarding sparkle, color tone, or placement. Coverage may apply if a required decorative component is missing, broken, or unusable before use and the issue is reported within the required period.

Small Parts and Safety

Some products may include small parts, decorative accessories, molds, tools, packaging pieces, or detachable components. Customers are responsible for reviewing product descriptions, warnings, age guidance, and supervision needs before purchase and use.

Warranty coverage does not apply to damage caused by chewing, swallowing, pulling off accessories, misuse by young children, pet handling, or failure to follow supervision guidance. If a small part is loose or broken on arrival before use, contact us within 7 days after delivery with photos.

Temperature and Storage Conditions

Soft materials may be affected by heat, cold, direct sunlight, humidity, freezing conditions, and storage near sharp or dirty surfaces. Products may temporarily feel firmer, softer, tackier, or slightly different after temperature exposure.

Allow products to return to room temperature before use. Damage caused after delivery by hot cars, heaters, freezers, open flame, direct sunlight, damp storage, pet access, or rough storage is not covered by this Warranty.

Cleaning and Surface Condition

Some soft surfaces may attract dust, lint, oils, pet hair, or residue. This can happen with normal handling and does not automatically indicate a defect. Clean products gently according to product care guidance.

Warranty coverage may be denied if an item was cleaned with bleach, alcohol, harsh cleaners, abrasive tools, boiling water, high heat, chemical solvents, fragrance sprays, powders, oils, or other unsuitable products. If an item arrives damaged, contact us before attempting to clean, repair, or alter it.

Leaking Products

If a soft or gel-like product arrives leaking, report the issue within 7 days after delivery. Keep the product, shipping box, packing materials, label, product packaging, and any affected components until the review is complete.

Photos may be required showing:

• The leaking product
• The tear, split, puncture, seam, or affected area
• The product label or packaging
• The inner packaging or insert
• The shipping package and label
• Any leaked material or damaged packing materials

If leakage is verified as a transit, packaging, or pre-use product issue, we may provide a replacement, refund, store credit, return label, partial refund, or another reasonable solution depending on product availability, claim details, and item condition.

Incorrect or Missing Items

If you receive the wrong item or your package is missing an item, contact us within 7 days after delivery. Include your order number, photos of the items received, photos of the packaging, and any packing slip, label, insert, or accessory bag included with the shipment.

Some orders may ship in multiple packages. Review all shipping emails before reporting a missing item. If the item was split into a separate shipment, it may arrive later.

How to Submit a Warranty Request

To submit a warranty request, email us at [email protected]. Do not discard the product, package, insert, label, accessory bag, DIY kit packaging, shipping package, or packing materials before we complete our review.

Your message should include:

• Order number
• Email address used at checkout
• Product name, color, shape, or set name
• Clear description of the issue
• Date the package was delivered
• Date the issue was first noticed
• Whether the item has been used, stretched, squeezed, cleaned, opened, mixed, altered, gifted, or stored
• Photos or video showing the issue
• Photos of packaging and shipping label if the issue may relate to transit

Incomplete requests may take longer to review. If the issue cannot be verified, the request may be denied.

Inspection and Review

After a warranty request is received, we review the information provided. In some cases, we may ask for additional photos, video, product labels, packaging images, component photos, or return of the item for inspection.

Warranty review considers the order record, delivery date, product type, material behavior, package condition, signs of use, storage history, customer handling, timing of the report, and whether the issue is consistent with a pre-existing defect, shipping damage, packaging failure, fulfillment error, or normal product variation.

Available Resolutions

If a warranty request is approved, Tabasquish.us.com may provide one or more of the following solutions:

• Replacement of the affected item
• Refund to the original payment method
• Partial refund
• Store credit where permitted
• Return label for inspection or replacement processing
• Replacement of a missing component where available
• Alternative product solution if the original item is unavailable

The resolution depends on item availability, issue type, product condition, order value, shipping destination, customer preference where practical, and applicable law. If an item is out of stock, discontinued, seasonal, mystery-style, limited, or unavailable, a refund or alternative solution may be offered instead of a replacement.

Return of Defective Items

We may require the affected item to be returned before issuing a refund, replacement, or other resolution. If the issue is verified as our error, an approved defect, packaging issue, missing component, or shipping damage, we may provide return instructions or a prepaid return label where available.

Items returned without approval may be refused or delayed. Products must be packed securely to prevent additional tearing, leakage, crushing, contamination, missing parts, or damage to other items during return transit.

Third-Party Purchases

This Warranty applies only to eligible products purchased directly from Tabasquish.us.com. Products purchased from other websites, marketplaces, retail stores, resellers, private sellers, social media sellers, or unauthorized channels are not covered.

If you purchased an item from another seller, contact that seller directly for support, return instructions, or warranty information.

Limitation of Warranty

To the fullest extent permitted by law, this Warranty is limited to the affected product purchased from Tabasquish.us.com. It does not cover indirect, incidental, special, consequential, or punitive damages. This includes damage to clothing, carpets, furniture, electronics, bags, surfaces, personal belongings, craft areas, or household items caused by misuse, leakage after damage, opened DIY materials, glitter, colorants, staining, improper storage, or failure to follow care instructions.

Our maximum responsibility for an approved warranty claim will not exceed the amount paid for the affected product, unless applicable law requires otherwise.

Customer Responsibilities

Customers are responsible for reviewing product details before purchase, checking age guidance and warnings, supervising use where appropriate, inspecting orders after delivery, using products gently, storing items properly, keeping products away from the mouth and pets, and following product care guidance.

Warranty coverage may be denied when damage or product failure results from misuse, normal variation, improper storage, delayed reporting, customer alteration, contamination, pet damage, opened DIY materials, third-party handling, or failure to provide reasonable evidence.

Contact Us

For warranty questions, damaged products, leaking items, missing components, incorrect items, DIY kit concerns, product quality review, or support with a recent order, contact us at:

Email: [email protected]

Include your order number, product name, clear photos, and a brief explanation of the concern. Keeping the item and packaging until the review is complete helps us resolve the issue more accurately.